Support · tuned to your questions
Help Center
Everything about the headphones, the app, and how to actually use them — dialed in section by section.
Guided Tour of the App
A quick walkthrough of the headphones, the app, and how to get the most out of every session.
Browse every section
15 channelsStart Here
What the product is, the one concept that makes everything else click, and your first session.
4 articles · 10 FAQs02The Headphones
Pairing, wearing them correctly, the physical buttons, charging, and care.
5 articles · 10 FAQs03Home Screen and Sounds
The daily recommendation, the sound library, mixing, and the creator tracks.
8 articles · 10 FAQs04The Frequency Generator
The core of the product. Brainwave states, Solfeggio tones, custom hertz, and the frequency library.
7 articles · 12 FAQs05AI Meditation Generator
Generate a guided meditation about anything in seconds, adapt it live, and turn it into affirmations.
4 articles · 10 FAQs06Create Your Frequency
The studio for building your own frequency and sound sequences. Releasing soon.
2 articles · 5 FAQs07Your Profile and Community
Streaks, listening time, the leaderboard, and uploading your own tracks.
3 articles · 9 FAQs08Settings, Reminders and Extras
Notifications, scheduled listening, downloads, the breathing exercise, and the smaller features people miss.
4 articles · 5 FAQs09Premium, Billing and Promo Codes
What premium unlocks, what it costs, redeeming codes, and managing your subscription.
3 articles · 11 FAQs10Orders, Shipping and Tracking
Where your order is, how the estimate is calculated, and what happens if it takes longer than expected.
12 articles · 33 FAQs11What to Use, and When
Practical starting points for sleep, focus, anxiety, meditation, training, and recovery.
7 articles · 8 FAQs12Troubleshooting
Fixes for the problems people actually run into.
4 articles · 7 FAQs13Safety and Who Should Be Careful
Read this before your first session, particularly if you have a seizure disorder or a medical condition.
2 articles · 7 FAQs14Glossary
Plain-language definitions for every term the app uses.
1 article15Still Stuck
How to reach a human and what to include.
1 article · 6 FAQsStill stuck?
Message us from the contact page and we'll reply within 24 hours. Put your order number in the subject line if it's about an order.