Managing, restoring, and cancelling
Restore a purchase. Settings, restore purchase. Use this after reinstalling the app, switching phones, or if premium content is locked when it should not be. You must be signed in to the same Apple or Google account that made the original purchase.
Cancel on iPhone. Phone Settings, tap your name, Subscriptions, select High Frequency Highway, cancel. Access continues until the end of the paid period.
Cancel on Android. Google Play, profile icon, Payments and subscriptions, Subscriptions, select High Frequency Highway, cancel.
Refunds on a subscription. App Store and Google Play subscription refunds are handled by Apple and Google under their policies. We can help with account access and premium codes, and we cannot process a store refund on your behalf.
Hardware refunds. The headphones carry a 30-day money-back guarantee that runs from the confirmed delivery date, separate from the app subscription. Message us on the contact page with your order number to start a return. See the Orders, Shipping and Tracking section for the full process.
Want a live status? Track your order here — enter the email you used at checkout and we'll show your current stage and delivery estimate.
Was this helpful?
Check your order status
Enter your order number and the email you used at checkout. Your stage, delivery estimate, and live carrier link update automatically.
Still stuck?
Message us from the contact page and we'll reply within 24 hours. Put your order number in the subject line if it's about an order.