Contacting support

Email us at our support team. We respond within 24 hours, Monday through Friday. Put your order number in the subject line for the fastest routing.

From the app. Settings, contact us. That opens an email to the team.

For order status, check the tracker first. Enter your order number and the email you used at checkout and you get your stage, your estimated delivery range, and a live carrier link. It updates on its own and it will usually answer the question faster than we can.

Include this and you will get a faster answer.

• The email on your account
• Your phone model and OS version
• The app version
• Your order number for anything hardware related
• What you were doing when the problem happened, and what you expected instead
• A screenshot or screen recording if you can

For hardware problems, tell us whether the issue follows the headphones when you pair them to a different device. That single detail usually tells us whether it is the headphones or the phone.

For billing, have the receipt from Apple or Google ready. Store refunds are handled by Apple and Google, and we handle account access, premium codes, and hardware returns.