Why we ship in batches
The headphones are hand assembled, individually tested, and quality inspected before they leave. Units arrive from our manufacturer in waves rather than continuously.
Orders fill in the order they came in. When a batch runs out, new orders are reserved against the next one and you see that batch's arrival estimate instead of a ship date.
You are never lost in a pile. Your position and your estimate update automatically as each batch clears, and you can check either at any time on the tracker.
During periods of high demand, production timelines can extend past standard estimates. If your order is affected, we email you within 48 hours of purchase with an updated delivery estimate, and we send production updates at least once a week until it ships.
Want a live status? Track your order here — enter the email you used at checkout and we'll show your current stage and delivery estimate.
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