Shipping protection claims (lost, stolen, damaged)

Shipping protection is an optional add-on at checkout. If you selected it, it shows as a line item on your order confirmation email, and it covers three things: a parcel lost in transit, a parcel stolen after it was marked delivered, and a unit that arrives damaged or non-functional.

File your claim here: Returns & claims — that page walks you through it and links straight to the claim form at covrly.claimsorted.com/submit-a-claim.

Have these ready

• Your order number (from the confirmation email)
• Your tracking link or tracking number, or a screenshot of the carrier page
• Photos of the unit, box, and shipping label if the item arrived damaged
• A short description of what happened and when you noticed

How it works

1. Open the claim form and locate your purchase with the store name plus order number.
2. Submit one issue per claim. If several items were hit by the same delivery problem, include them all in that single submission.
3. Upload your proof while you are in the form. Missing files are the most common cause of delay.
4. Once approved, a replacement ships out and you get a new tracking number by email.

Most claims are reviewed in 1 to 3 business days. File within 30 days of the delivery date (or the last tracking update on a lost parcel), and within 60 days for damaged or defective units.

No shipping protection on the order? Message us on the contact page with your order number and what happened. We still help, it just is not automatic and carrier claims take longer.

If you simply want your money back rather than a replacement, that is the 30-day money-back guarantee, covered by the shipping and return policy.