Returns and the 30-day guarantee

You can return the headphones within 30 days of delivery for a full refund of the product purchase price.

The 30 days start on the date the carrier confirms delivery. Not the order date, not the ship date. The day it arrived at your door.

How to return.

1. Message us on the contact page with your order number and the reason for the return. We respond within 24 hours with instructions and a return shipping label.
2. Pack the headphones in the original packaging, or equivalent protective packaging, with every accessory that came in the box.
3. Ship it back using the label we provide.
4. Once we receive and inspect it, your refund is issued within 5 to 10 business days to the original payment method.

You are allowed to open and use them. Trying the headphones is the only way to know whether they work for you, and normal wear from doing that is accepted. Send them back if they are not for you.

What is refunded. The full product purchase price. Original shipping costs are not refunded. If you bought at a discount or promotional price, the refund reflects what you actually paid.

What is not eligible. Returns started more than 30 days after confirmed delivery, products physically damaged through misuse, neglect or modification, and returns shipped back without contacting support first, since we need your order number to process it.

Return shipping is free for domestic orders. International return shipping is the customer's responsibility.

Exchanges. We do not offer direct exchanges. Return the original order and place a new one.