Before you file a chargeback
Contact us first. Every email gets a response within 24 hours, and we offer full refunds within the 30-day window.
A chargeback filed before you have contacted us slows the resolution down for everyone, including you. In almost every case we can sort it out faster than the dispute process can.
Message us on the contact page with your order number and what went wrong.
Want a live status? Track your order here — enter the email you used at checkout and we'll show your current stage and delivery estimate.
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Check your order status
Enter your order number and the email you used at checkout. Your stage, delivery estimate, and live carrier link update automatically.
Still stuck?
Message us from the contact page and we'll reply within 24 hours. Put your order number in the subject line if it's about an order.