Changing your address or cancelling
Changing your shipping address. If your order has not reached the Tracking Added stage, message us on the contact page with your order number and the correct address and we will update it before it ships. Once tracking is issued, the address is locked and we cannot change it.
Cancelling before it ships. Message us on the contact page with your order number and write Cancel in the subject line. We confirm the cancellation and issue your refund within 48 hours. You can cancel at any point before your order ships, no questions asked.
Cancelling after it ships. Once a package is with the carrier we cannot pull it back. Wait for delivery and use the standard return process.
If your order has not shipped within 30 days of purchase and you have not received a shipping notification, you are entitled to a full refund on request.
Want a live status? Track your order here — enter the email you used at checkout and we'll show your current stage and delivery estimate.
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Check your order status
Enter your order number and the email you used at checkout. Your stage, delivery estimate, and live carrier link update automatically.
Still stuck?
Message us from the contact page and we'll reply within 24 hours. Put your order number in the subject line if it's about an order.