Damaged or defective on arrival
Message us on the contact page straight away with your order number, photos of the damage or defect, and a short description of what is wrong.
We send a replacement at no cost to you. If a replacement is not available, we issue a full refund including the original shipping cost.
You do not need to send the damaged product back unless we specifically ask for it.
Defective product claims must be made within 60 days of delivery, which is a longer window than the 30-day return guarantee.
Want a live status? Track your order here — enter the email you used at checkout and we'll show your current stage and delivery estimate.
Was this helpful?
Check your order status
Enter your order number and the email you used at checkout. Your stage, delivery estimate, and live carrier link update automatically.
Still stuck?
Message us from the contact page and we'll reply within 24 hours. Put your order number in the subject line if it's about an order.