If you ordered between June 1 and July 27, 2026
You ordered during the biggest demand surge in the company's history. For a stretch, orders came in faster than we could restock.
That is fixed. A fresh shipment landed and we are shipping around 142 orders a day. Every order from that window is in the current wave and ships by August 4, arriving within 3 to 7 business days after that.
Your tracker already reflects this. The estimate you see accounts for the backlog rather than assuming a normal week.
If your order was placed in that window and has not shipped by the date your tracker shows, message us on the contact page with your order number and we will look at it directly.
You can request a full refund at any point before your order ships. No questions asked.
Want a live status? Track your order here — enter the email you used at checkout and we'll show your current stage and delivery estimate.
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Enter your order number and the email you used at checkout. Your stage, delivery estimate, and live carrier link update automatically.
Still stuck?
Message us from the contact page and we'll reply within 24 hours. Put your order number in the subject line if it's about an order.